Support - NOTIMEWHEYSTED

Delivery Information

Where is my order?

Australia

Standard post within 4-5 business days from shipment
Express post within 2-3 business days from shipment
Signature on delivery is standard for all orders within Australia.

New Zealand

Standard post within 5-10 business days

International

Shipping method is Pack & Track or Registered Post depending on the country. Delivery is expected within 7-10 business days of shipment. No signature on delivery.

Am I responsible for paying duties and taxes on my order?

Duties and taxes are different in every country and many factors play a role in determining if they need to be paid. Orders shipped to countries outside of the Australia may be subject to import taxes and customs duties levied by the destination country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient.

If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. NOTIMEWHEYSTED cannot control any customs or import duties applied to your package by local customs.

Note: Packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.

Orders

Where is my order?

Australia

Standard post within 4-5 business days from shipment
Express post within 2-3 business days from shipment
Signature on delivery is standard for all orders within Australia.

New Zealand

Standard post within 5-10 business days

International

Shipping method is Pack & Track or Registered Post depending on the country. Delivery is expected within 10-20 business days of shipment. No signature on delivery.

Check out our Delivery & Returns page for more information.

What is my tracking number?

As soon as your order has been fulfilled, you will receive an order confirmation email. Included in the email is the name of the carrier, the ship date, and the tracking number.

Please note, It can take up to 24-48 hours for tracking numbers to update after dispatch.

What should I do if I entered the wrong shipping address for my order?

If you have entered the incorrect shipping address into your order and your order has been placed, please go to our contact page and contact us immediately.

If you are emailing our support team, please include “Incorrect shipping address in my order” in the subject and please include what you need to change regarding your order.

We would advise doing this as quick as possible, as once the order has been processed there’s nothing we can do to amend the items or shipping address.

If you have entered the incorrect address, you will need to get in contact with resident of the address which was provided. If the address does not exist, it will make its way back to our facilities and will be redirected to your correct address.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order.

I want to change my order

We’re unable to make any changes to your order once you’ve paid and confirmed, this includes the following:

– Changing the item or size

– Shipping address

– Adding items to your order

– Shipping method

If your order has been processed, you will need to follow our returns process.

I have received the faulty item, what should I do?

We’re so sorry to hear that you have a faulty item. In this case please contact us immediately with the following information:

– Your order number (found on the original confirmation email)

– Which item is damaged

– A description of the damages

– Photographic evidence

Please ensure that you have contacted the support team before returning any damaged goods.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Proof of damage must be verified by a NOTIMEWHEYSTED team member, to be able to action a refund, credit or replacement.

I have received the wrong item, what should I do?

We’re so sorry to hear that you have received the wrong item. In this case please contact us immediately with the following information:

Your order number (found on the original confirmation email)
The item you did not receive
The item you received in its place
A photograph of the item you received

Once we’ve received all this information, our customer support team will resolve this for you ASAP.

*If you are required to return your item(s) back to us, and we offer to cover the cost in order to do so, your order will need to be sent via the most basic method of shipping (Standard Air Mail).

How come I didn’t receive an invoice with my package?

NOTIMEWHEYSTED is an environmentally friendly company, so all invoices are emailed to you shortly after placing your order.

Returns

Returns Policy

NOTIMEWHEYSTED Returns Policy

If you are not fully happy with the goods you have received, you can return them to us within 14 days of delivery.

Return Conditions

– All Sales/Clearance are final and no returns will be accepted

– Item has to be in original condition with original packaging and tags

– Unwashed and unworn

– In the event you have received a faulty or incorrect item, please contact us immediately. Please do not return any damaged or incorrect goods before getting in touch with our customer support team through our contact page.

How to return your item (Domestic & International)

1. Contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why.

2. Once you have received confirmation from our support team, prepare your parcel with your goods and any documents provided by the support team (if requested).

3. Ship and return to the following address:

NOTIMEWHEYSTED
PO BOX 2302
DANDENONG NORTH, VIC, 3175
AUSTRALIA

4. You will be notified by email once your returns have been processed. It’s as easy as that!

If you are returning a product, we will refund you the price of the original order excluding shipping within 7-10 business days after we receive the product in returnable condition at our warehouse.

Please keep in mind

– We cannot take responsibility for items damaged or lost in the return transit.

– Original shipping charges are non-refundable

– You are responsible for return shipping charges

– Expect delays during/after holidays, sales and special events

– International orders will take extended periods of time due to customs processing.

I want to change my order

We’re unable to make any changes to your order once you’ve paid and confirmed, this includes the following:

– Changing the item or size

– Shipping address

– Adding items to your order

– Shipping method

If your order has been processed, you will need to follow our returns process.

I have received the faulty item, what should I do?

We’re so sorry to hear that you have a faulty item. In this case please contact us immediately with the following information:

– Your order number (found on the original confirmation email)

– Which item is damaged

– A description of the damages

– Photographic evidence

Please ensure that you have contacted the support team before returning any damaged goods.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Proof of damage must be verified by a NOTIMEWHEYSTED team member, to be able to action a refund, credit or replacement.

I have received the wrong item, what should I do?

We’re so sorry to hear that you have received the wrong item. In this case please contact us immediately with the following information:

Your order number (found on the original confirmation email)
The item you did not receive
The item you received in its place
A photograph of the item you received

Once we’ve received all this information, our customer support team will resolve this for you ASAP.

*If you are required to return your item(s) back to us, and we offer to cover the cost in order to do so, your order will need to be sent via the most basic method of shipping (Standard Air Mail).

General Information

What size am I?

You can find the sizes of each item under the ‘size chart’ tab on the product page. If you’re still unsure, feel free to contact our support team and provide your measurements and the product you’re interested in. They’ll be glad to advise on the best fit for you.

Please note: The support team cannot be held accountable if the size isn’t to your satisfaction, the customers decision is final.

The item I want is out of stock, where do I find restock dates?

We post our restock dates on Instagram and through our email list. In the event that the item that you want wasn’t mentioned, feel free to contact one of the support team.